TERMS AND CONDITIONS Last Updated: 2 September 2026 Welcome to Ignite Experience. These Terms and Conditions govern your use of the Ignite Experience website, including any information, services, event information, ticketing links, enquiries, submissions and other content made available through the website. By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not use the website. 1. ABOUT IGNITE EXPERIENCE Ignite Experience is an events and entertainment company that plans, promotes, coordinates and/or facilitates entertainment experiences, events, performances and related services. For purposes of these Terms and Conditions, "Ignite Experience", "we", "us" or "our" refers to Ignite Experience and its authorised representatives. "You", "your" or "user" refers to any person who accesses or uses this website or participates in an event promoted, organised or facilitated by Ignite Experience. 2. ACCEPTANCE OF THESE TERMS By using this website, submitting an enquiry, purchasing or attempting to purchase a ticket through a ticketing platform linked to this website, or attending an event associated with Ignite Experience, you acknowledge that you have read, understood and accepted these Terms and Conditions. Additional terms may apply to particular events, ticket types, promotions, competitions, services or third-party platforms. Where additional terms apply, those terms will be communicated to you and may form part of your agreement with us. 3. WEBSITE USE You agree to use the Ignite Experience website lawfully and responsibly. You may not: Use the website for unlawful, fraudulent or malicious purposes. Attempt to gain unauthorised access to the website, server, database or administrative systems. Interfere with the operation or security of the website. Upload malicious software, viruses or harmful code. Copy, reproduce, modify or distribute website content without permission. Use automated systems to scrape, harvest or collect information from the website without our written permission. Impersonate Ignite Experience or any of its representatives. Submit false, misleading or fraudulent information through any website form. We reserve the right to suspend or restrict access to the website where we reasonably believe that these Terms and Conditions have been breached. 4. EVENTS AND EVENT INFORMATION Event dates, venues, artists, performers, running times, schedules and other event information published on the website are subject to change. Ignite Experience will make reasonable efforts to communicate material changes to attendees through appropriate communication channels. We reserve the right, where reasonably necessary, to: Change the event programme. Change performance times. Change artists or performers. Change the venue. Change the event date. Change seating arrangements. Modify event activities. Introduce reasonable security or entry requirements. Where an event is changed, postponed or cancelled, the applicable terms relating to refunds, ticket transfers or alternative arrangements will be communicated to ticket holders. 5. TICKETS Tickets for Ignite Experience events may be sold through third-party ticketing platforms. The ticketing platform may have its own terms and conditions, payment policies and refund procedures. You are responsible for reviewing those terms before purchasing a ticket. A ticket is valid only for the event, date, time and ticket category specified on the ticket. You must retain your ticket and present it in the required format when entering the venue. Ignite Experience reserves the right to refuse admission where: A ticket is invalid. A ticket has been duplicated, altered, cancelled or obtained fraudulently. The ticket does not correspond with the applicable event. The attendee fails to comply with venue or event rules. The attendee is unable to satisfy reasonable security requirements. The attendee presents a risk to themselves, other attendees, staff, performers or the venue. 6. TICKET REFUNDS, CANCELLATIONS AND POSTPONEMENTS Unless otherwise stated for a specific event, tickets are generally non-refundable once purchased, subject to applicable South African law and the specific terms communicated for that event. If an event is cancelled, postponed or materially changed, Ignite Experience will communicate the available options to affected ticket holders. Where a refund is applicable, the refund process may be administered through the ticketing platform through which the ticket was purchased. Ignite Experience is not responsible for additional costs incurred by attendees, including but not limited to: Travel expenses. Accommodation. Transport. Meals. Visa costs. Parking expenses. Other personal expenses. unless otherwise required by applicable law. 7. VENUE RULES AND SECURITY All attendees must comply with the rules of the venue and reasonable instructions issued by Ignite Experience, venue management, security personnel and event staff. For safety and security purposes, attendees may be subject to security checks before entering the venue. Depending on the event, prohibited items may include, but are not limited to: Weapons or dangerous objects. Glass bottles or glass containers. Illegal substances. Items that could endanger another person. Unauthorised professional recording equipment. Items specifically prohibited by the venue. The prohibited-items list may vary depending on the event and venue. Ignite Experience reserves the right to refuse entry or remove a person from an event where that person breaches event or venue rules or behaves in a manner that threatens the safety, security or enjoyment of other attendees. No refund will necessarily be provided where a person is refused entry or removed because of their own conduct or breach of applicable rules, subject to applicable law. 8. AGE REQUIREMENTS Age restrictions may apply to individual events. Where an event has an age restriction, attendees may be required to provide valid identification. Ignite Experience reserves the right to refuse entry where an attendee cannot provide appropriate proof of age where such proof is reasonably required. Parents, guardians or accompanying adults remain responsible for minors attending an event where minors are permitted. 9. PHOTOGRAPHY, VIDEO AND RECORDING Ignite Experience and/or authorised photographers, videographers, media partners or event personnel may photograph, film or otherwise record events. By attending an Ignite Experience event, you acknowledge that you may appear incidentally in photographs, videos or other recordings taken during the event. Such recordings may be used for legitimate event, promotional, marketing, social media, advertising, archival or publicity purposes, subject to applicable law. If you have a specific concern regarding the use of your identifiable image, please contact Ignite Experience using the contact details provided on the website. 10. ARTIST AND PERFORMER CHANGES Artist and performer line-ups may be subject to change due to circumstances including illness, travel restrictions, visa or immigration requirements, scheduling conflicts, technical issues, force majeure events or other circumstances outside Ignite Experience's reasonable control. A change to an individual artist or performer does not automatically constitute cancellation of the entire event. Where applicable, Ignite Experience will communicate significant changes to attendees. 11. PROMOTIONS AND SPECIAL OFFERS Promotions, competitions, discounts and special offers may be subject to additional terms. Unless otherwise stated: Promotions are subject to availability. Promotions may have specified start and end dates. Promotions may not be exchanged for cash. Promotional offers may not be combined unless expressly permitted. Ignite Experience reserves the right to withdraw or amend a promotion where reasonably necessary and subject to applicable law. 12. PAYMENTS Payments for tickets, services or other products may be processed by third-party payment providers. Ignite Experience does not retain or directly process complete payment-card information unless expressly stated otherwise. You are responsible for providing accurate payment and billing information. If a payment fails, is reversed, disputed or identified as fraudulent, the associated transaction may be cancelled or suspended. 13. THIRD-PARTY WEBSITES AND SERVICES The Ignite Experience website may contain links to third-party websites, including ticketing platforms, social media platforms, payment providers, venues, artists or other service providers. These third-party websites are not controlled by Ignite Experience. We are not responsible for: The availability of third-party websites. Their content. Their privacy practices. Their security. Their terms and conditions. Their transactions or services. Your use of third-party websites is subject to the terms and policies of those third parties. 14. INTELLECTUAL PROPERTY Unless otherwise stated, all content on the Ignite Experience website, including: Logos. Branding. Text. Graphics. Photographs. Videos. Designs. Layouts. Promotional material. Website content. is owned by or licensed to Ignite Experience and is protected by applicable intellectual-property laws. You may not reproduce, modify, distribute, sell, publish, commercially exploit or otherwise use our content without our prior written permission, except where permitted by law. The Ignite Experience name, logo and associated branding may not be used in a manner that suggests an unauthorised association, sponsorship or endorsement. 15. USER-SUBMITTED INFORMATION Where the website allows you to submit information through an enquiry, contact, artist, booking, partnership or other form, you agree that: The information you provide is accurate and not misleading. You have the right to provide the information. You will not submit unlawful or harmful material. You will not attempt to compromise the website or its systems. Submitting an enquiry does not create a contract with Ignite Experience unless expressly confirmed by us in writing. 16. PRIVACY AND PERSONAL INFORMATION Ignite Experience respects the privacy of individuals and aims to process personal information responsibly. Personal information submitted through the website may include information such as your name, contact details, enquiry information and other information necessary to respond to your request. Personal information will be processed in accordance with applicable South African data-protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable. Personal information may be used for purposes including: Responding to enquiries. Processing requests. Providing event-related information. Managing registrations or bookings. Communicating with customers. Administering services. Maintaining records. Improving our services. Marketing communications where permitted by law or where appropriate consent has been obtained. Where appropriate, you may have rights in relation to your personal information, including rights to request access to or correction of certain personal information and to object to certain processing, subject to applicable law. Please refer to our Privacy Policy for further information regarding how personal information is collected, used, stored and protected. 17. COOKIES The Ignite Experience website may use cookies or similar technologies to improve website functionality, analyse website usage, remember preferences and improve the user experience. Where required by applicable law, appropriate consent mechanisms will be provided. You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality. 18. WEBSITE AVAILABILITY We aim to keep the website available and operational, but we do not guarantee that the website will always be: Available. Error-free. Secure. Free from interruptions. Free from technical defects. The website may occasionally be unavailable due to maintenance, upgrades, technical failures, hosting problems, cyber incidents or circumstances outside our reasonable control. 19. ACCURACY OF INFORMATION We make reasonable efforts to ensure that information published on the website is accurate and current. However, event information, prices, schedules, artist details, promotional information and other website content may change. We reserve the right to correct errors, omissions or inaccuracies. 20. LIMITATION OF LIABILITY To the extent permitted by applicable law, Ignite Experience will not be liable for indirect, incidental, consequential or special losses arising from your use of the website or attendance at an event. This may include losses relating to: Travel. Accommodation. Missed connections. Personal expenses. Loss of personal property. Delays. Event disruptions. Third-party services. Nothing in these Terms and Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by South African law. Nothing in these Terms and Conditions limits any rights that you may have under applicable consumer-protection legislation. 21. PERSONAL PROPERTY Attendees remain responsible for their own personal belongings. Ignite Experience and/or the venue will not be responsible for lost, stolen or damaged personal property except where liability cannot lawfully be excluded or limited. Do not leave valuable items unattended. 22. HEALTH AND SAFETY Attendees are responsible for taking reasonable care of their own health and safety and complying with reasonable safety instructions. If you have a medical condition, accessibility requirement or other circumstance that may affect your attendance, please contact Ignite Experience or the relevant venue in advance where appropriate. Emergency procedures and venue safety instructions must be followed at all times. 23. FORCE MAJEURE Ignite Experience will not be responsible for delays, cancellations, interruptions or changes caused by circumstances beyond its reasonable control. These may include, without limitation: Natural disasters. Severe weather. Fire. Floods. Epidemics or pandemics. Government action. Civil unrest. War. Terrorism. Transport disruptions. Power failures. Venue closures. Artist illness or emergencies. Visa or immigration issues. Technical failures. Other circumstances beyond reasonable control. Where reasonably possible, Ignite Experience will communicate affected attendees regarding material changes and available arrangements. 24. COMPLAINTS AND CUSTOMER SUPPORT If you have a complaint, concern or query regarding an Ignite Experience event or website, please contact us as soon as reasonably possible. We will make reasonable efforts to investigate and respond to legitimate complaints. For ticket-related issues, you may also need to contact the ticketing provider through which your ticket was purchased. 25. CHANGES TO THESE TERMS Ignite Experience reserves the right to update or amend these Terms and Conditions from time to time. The updated version will be published on the website with the applicable "Last Updated" date. Your continued use of the website after updated Terms and Conditions have been published constitutes acceptance of the updated terms, subject to applicable law. 26. GOVERNING LAW These Terms and Conditions are governed by the laws of the Republic of South Africa. Any dispute arising from these Terms and Conditions will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts, subject to any mandatory rights or dispute-resolution mechanisms available to consumers under applicable legislation. 27. SEVERABILITY If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, that provision will be severed to the extent necessary and the remaining provisions will continue to apply. 28. ENTIRE AGREEMENT These Terms and Conditions, together with any applicable event-specific terms, ticketing terms, Privacy Policy and other policies expressly incorporated into them, constitute the applicable terms governing your use of the Ignite Experience website and participation in relevant Ignite Experience services or events. 29. CONTACT US For questions regarding these Terms and Conditions, please contact Ignite Experience: Email: info@ignitexp.co.za Events: events@ignitexp.co.za Website: Ignite Experience official website Please include sufficient information in your communication for us to identify your enquiry or event-related matter. IMPORTANT NOTICE These Terms and Conditions are intended as a general website and event terms template and should be reviewed and, where necessary, amended by a South African attorney before being published as Ignite Experience's final legal Terms and Conditions. In particular, event-specific refund policies, consumer rights, POPIA requirements, liability provisions, ticketing arrangements and promotional terms should be checked against the actual way Ignite Experience operates.